Contact Us
Effective date: August 8, 2026
crockpot welcomes customer-service messages about merchandise, orders, tracking, cancellations, refunds, account concerns, and use of the storefront.
Preparing your message
For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.
Kitchen-purchase reference — Support route
This summary follows the order from cookware comparison through fulfillment and any customer remedy. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to crockpot and its selection of mini and full-size slow cookers, casserole cookers, Dutch ovens, and practical cookware.
Customer-service details
Brand / merchant: crockpot
Email: Support@crocktad.shop
Phone: 252-263-3160
Physical address: 1515 Airport Rd, Hendersonville, North Carolina, 28792, United States
Hours and response timing
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside those hours are reviewed on the next business day.
Other store requests
Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@crocktad.shop. You may also contact us about accessibility or another issue using the same verified details.
Merchant contact information
crockpot
Email: Support@crocktad.shop
Phone: 252-263-3160
Physical address: 1515 Airport Rd, Hendersonville, North Carolina, 28792, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).